Privacy policy

Last Updated: January 03, 2026

OVERVIEW

This Privacy Policy ("Policy") describes how Elvera ("Elvera," "we," "us," "our") collects, uses, shares, and protects your personal information when you visit our website at tryelvera.com, including any sub-domains, affiliated websites, and mobile applications (collectively, the "Website" or "Service"), or when you purchase products or services from us.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions.

If you do not agree with this Privacy Policy, please do not access or use our Website or provide us with any personal information.

Information We Collect
How We Use Your Information
How We Share Your Information
Cookies and Tracking Technologies
Third-Party Services and Links
Data Retention
Your Privacy Rights
California Privacy Rights (CCPA)
Children's Privacy
International Users
Data Security
Changes to This Privacy Policy
Contact Information

1. INFORMATION WE COLLECT

We collect information from you in various ways when you use our Website, make a purchase, or interact with our services.

A. Information You Provide to Us

We collect information that you voluntarily provide to us, including:

Account Information:

Name
Email address
Mailing address
Phone number
Password (encrypted)

Purchase Information:

Billing address
Shipping address
Payment card information (processed securely through third-party payment processors)
Order history
Transaction details

Communication Information:

Customer service inquiries
Product reviews and testimonials
Survey responses
Feedback and suggestions
SMS/MMS opt-in consent

Marketing Preferences:

Email subscription preferences
SMS/MMS subscription preferences
Communication preferences

B. Information We Collect Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

Device Information:

IP address
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Device identifiers

Usage Information:

Pages visited
Time and date of visits
Time spent on pages
Referring/exit pages
Click-through data
Search queries on our Website

Location Information:

General geographic location based on IP address

C. Information from Third Parties

We may receive information about you from third parties, including:

Payment Processors:

Transaction verification
Fraud prevention data
Updated payment card information from your card issuer

Marketing Partners:

Advertising network data
Social media platform data (if you interact with our social media presence)

Public Sources:

Publicly available information used for fraud prevention and security purposes

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

A. Order Processing and Fulfillment

Process and fulfill your orders
Manage your subscription (if enrolled in our Subscription Plan)
Send order confirmations and shipping notifications
Process payments and prevent fraud
Handle returns, exchanges, and refunds

B. Customer Service

Respond to your inquiries and requests
Provide customer support
Resolve disputes and troubleshoot problems
Send service-related communications

C. Marketing and Communications

Send promotional emails about new products, special offers, and other information we think you may find interesting (you may opt out at any time)
Send SMS/MMS marketing messages (if you opted in)
Personalize marketing communications based on your interests and purchase history
Conduct surveys and gather feedback

D. Website Improvement and Analytics

Analyze how you use our Website
Improve our Website functionality and user experience
Develop new products and services
Conduct research and analytics

E. Legal and Security

Comply with legal obligations and regulations
Protect against fraud, unauthorized transactions, and other illegal activities
Enforce our Terms and Conditions
Protect the rights, property, and safety of Elvera, our customers, and others

3. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

A. Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

Payment Processors:

To process payments and prevent fraud
Examples: Stripe, PayPal, Authorize.net

Shipping and Fulfillment Partners:

To fulfill and deliver your orders
Examples: USPS, FedEx, UPS, third-party fulfillment centers

Email Service Providers:

To send marketing and transactional emails
Examples: Klaviyo, Mailchimp, SendGrid

SMS/MMS Service Providers:

To send text message communications (if you opted in)

Customer Service Tools:

To provide customer support
Examples: Zendesk, Gorgias

Analytics Providers:

To analyze Website usage and performance
Examples: Google Analytics, Facebook Pixel

Advertising Networks:

To serve targeted advertisements
Examples: Facebook Ads, Google Ads

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

B. Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or subpoenas
Legal processes or government requests
Investigations of potential violations of our Terms and Conditions
Protection of the rights, property, or safety of Elvera, our customers, or others

C. Business Transfers

If Elvera is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.

D. With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. COOKIES AND TRACKING TECHNOLOGIES

A. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us recognize your device and remember information about your visit.

B. Types of Cookies We Use

Essential Cookies:

Required for the Website to function properly
Enable core functionality like security, network management, and accessibility
Cannot be disabled

Performance Cookies:

Collect information about how you use our Website
Help us improve Website performance and user experience
Examples: Google Analytics

Functional Cookies:

Remember your preferences and settings
Personalize your experience
Examples: Language preferences, shopping cart contents

Advertising Cookies:

Used to deliver targeted advertisements based on your interests
Track the effectiveness of advertising campaigns
Examples: Facebook Pixel, Google Ads

C. How to Manage Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of our Website.

To manage cookies:

Browser Settings: Adjust your browser settings to block or delete cookies
Opt-Out Tools: Use industry opt-out tools like the Digital Advertising Alliance's opt-out page (http://optout.aboutads.info)
Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-on (https://tools.google.com/dlpage/gaoptout)

D. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. At this time, we do not respond to "Do Not Track" signals.

5. THIRD-PARTY SERVICES AND LINKS

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Elvera.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

Examples of third-party services we may link to:

Social media platforms (Facebook, Instagram, TikTok)
Payment processors
Shipping carriers
Review platforms

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Account Information: Retained for as long as your account is active or as needed to provide services
Purchase Information: Retained for at least 7 years for tax, accounting, and legal compliance purposes
Marketing Information: Retained until you opt out or request deletion
Website Usage Data: Typically retained for 12-24 months

When we no longer need your information, we will securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

A. Access and Correction

You have the right to access and update your personal information. You can do this by:

Logging into your account and updating your information
Contacting us at support@tryelvera.com

B. Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., we may need to retain information for tax or legal compliance).

To request deletion, email us at support@tryelvera.com.

C. Opt-Out of Marketing

Email Marketing:

Click the "unsubscribe" link in any marketing email
Email us at support@tryelvera.com with your request

SMS/MMS Marketing:

Reply "STOP" to any marketing text message
Email us at support@tryelvera.com with your request

You will continue to receive transactional emails (order confirmations, shipping notifications, etc.) even if you opt out of marketing communications.

D. Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To request a copy of your data, email us at support@tryelvera.com.

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

A. Right to Know

You have the right to request that we disclose:

The categories of personal information we collected about you
The categories of sources from which we collected your information
The business or commercial purpose for collecting your information
The categories of third parties with whom we share your information
The specific pieces of personal information we collected about you

B. Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

C. Right to Opt-Out of Sale

We do not sell your personal information. However, our use of certain advertising and analytics services may be considered a "sale" under California law. You can opt out of this by:

Adjusting your cookie preferences
Contacting us at support@tryelvera.com

D. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

E. How to Exercise Your Rights

To exercise your CCPA rights, contact us at:

Email: support@tryelvera.com

We will verify your identity before processing your request. We may ask you to provide information such as your name, email address, and order number.

F. Authorized Agent

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written proof of their authority to act on your behalf.

9. CHILDREN'S PRIVACY

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are between the ages of 13 and 18, you must have your parent's or legal guardian's permission to use our Website or make a purchase.

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

If you believe we have collected information from a child under 13, please contact us immediately at support@tryelvera.com.

10. INTERNATIONAL USERS

Our Website is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and processed in the United States.

By using our Website, you consent to the transfer of your information to the United States and the processing of that information in accordance with this Privacy Policy and U.S. law.

The United States may not have the same data protection laws as your country. However, we take reasonable steps to protect your information in accordance with this Privacy Policy.

11. DATA SECURITY

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

Security Measures Include:

Encryption of payment card information using Secure Socket Layer (SSL) technology
Secure servers and firewalls
Regular security audits
Access controls and authentication measures
Employee training on data security and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

If you believe your account has been compromised, please contact us immediately at support@tryelvera.com.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

We will update the "Last Updated" date at the top of this Privacy Policy
If the changes are material, we will provide additional notice (such as by email or a prominent notice on our Website)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated Policy.

13. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@tryelvera.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.